Warranty & Terms
A.C.E. Compressor Parts and Service, Inc. stands behind our work. This document outlines our warranty coverage, terms, conditions, and the process we follow to ensure your compressor system performs reliably.
Warranty at a Glance
Warranty Coverage
Standard Warranty (Parts & Labor)
A.C.E. offers a standard one (1) year warranty on parts and labor for work performed by A.C.E. Compressor Parts & Service, Inc.
What's Covered:
- Any parts purchased from and installed by A.C.E.
- Labor on covered parts and/or damage qualified under the parts warranty
Standard Warranty (Parts Only — No Installation)
Parts sold by A.C.E. but not installed or started up by an A.C.E. Service Technician carry a standard one (1) year warranty with specific requirements:
- Parts must have seventy-two (72) hour runtime logged
- Data log sheets from the runtime period must be provided
- No labor is covered under these conditions
Product-Specific Warranties
- CV0 (0CV) Compressors
- A.C.E. Compressor Parts & Service, Inc. outlines a warranty with limitations on parts being free of defects in material and workmanship. No warranty is made with respect to the operation of the final product due to the inherent design of the CV0 product.
- TA2030 & TA2040 Compressors
- A.C.E. Compressor Parts & Service, Inc. outlines a warranty with limitations on parts being free of defects in material and workmanship. No warranty is made with respect to the operation of the final product due to the inherent design of the TA2030 & TA2040 product.
- Elliott Vertical Compressors
- A.C.E. Compressor Parts & Service, Inc. outlines a warranty with limitations on parts being free of defects in material and workmanship. No warranty is made with respect to the operation of the final product due to the inherent design of the product.
Cooler & Barrel Warranties
Air Coolers — CTR (Clean/Test/Repair)
Centac, Joy, and Atlas Copco ZH models: Guaranteed not to leak within one (1) year. Performance cannot be guaranteed on CTR coolers.
If cooler leaks within 1 year: CTR purchase price will be deducted from the price of a replacement cooler. Service is not included.
Oil Coolers & Screw Compressor Coolers — CTR
Guarantee: Not to leak within ninety (90) days. Performance cannot be guaranteed.
If cooler leaks within 90 days: CTR purchase price will be deducted from the price of a replacement cooler.
Remanufactured Air Coolers
Guaranteed not to leak for one (1) year. Performance cannot be guaranteed.
| Timeframe | Coverage |
|---|---|
| 0–6 Months | Replacement of remanufactured cooler if available. If not available, remanufactured purchase price deducted from cost of new cooler. |
| 6–12 Months | Remanufactured purchase price deducted from cost of new cooler. No service included. |
New Coolers
One (1) year warranty against leaks and performance.
If cooler fails within 1 year: A.C.E. will provide a replacement cooler and service at no charge.
Cooler Barrels — Lifetime Warranty
⭐ Lifetime Coverage
A.C.E. offers a lifetime warranty on all cooler barrels sleeved to A.C.E. standards. This covers any repairs or replacement of the barrel with a similar sleeved unit as long as you own the unit.
Exception: This warranty covers the sleeve of the barrel only. Connections and flanges are not covered.
Rotor Vibration Levels
A.C.E. warrants vibration levels to meet field acceptable limits set by the OEM. If vibration is suspected, we will initiate our Warranty Process to determine if an issue exists and recommend next steps.
How Our Warranty Process Works
When a warranty claim is submitted, we follow a structured investigation process to determine coverage and the best path forward.
The Four Steps
- Initial Inspection: A.C.E. personnel and specialized vendors (when necessary) perform a comprehensive inspection to identify the root issue.
- Warranty Report: After inspection is complete, we provide a detailed report that outlines our findings, what is covered, what is not, and the recommended path forward.
- Your Approval: If you approve the recommended path forward, warranty coverage proceeds. If you do not follow our recommendation, the warranty is voided.
- Resolution: A.C.E. proceeds with covered repairs or replacement at no charge to you.
⚠️ Important
If you request inspections or tests not recommended by A.C.E., you assume full responsibility for all costs (parts, labor, and added downtime).
What Voids Your Warranty
Warranty coverage does not apply under the following circumstances:
Improper Use or Operation
- Improper use or operation of the equipment
- Operation outside designed parameters
- Continued use after control alerts or trips without written A.C.E. authorization
- Continued use after any damage has been discovered
Maintenance & Storage Issues
- Oil system not cleaned thoroughly to A.C.E. technician satisfaction
- Assembled unit not commissioned within 90 days (requires indoor, climate-controlled storage; customer must provide seal air, oil, and instrument air)
- Assembled unit not commissioned within 180 days from closure (unit must be reopened and reinspected; customer pays reinspection and damage costs)
Environmental & External Damage
- Chemical damage from chemical cleaning processes or highly corrosive water
- Damage caused by external sources (catastrophic failure, circumstances beyond A.C.E.'s control)
- Pre-existing conditions or abuse of the product
- Oil contamination, hydraulic system health issues, high magnetism, supply water contamination
Not Covered — Regardless of Warranty Status
- Consequential damages (loss of profit, revenue, downtime costs, delay costs)
- Hot shot expedited freight services
- Rental unit downtime
- Components not sent to A.C.E. for inspection (valves, controls, motors, casings, filtration systems)
🔴 Past Due Payments
Past due payments will result in voided warranty. Payment must remain current to maintain coverage.
💰 Core Fee
A 30% core fee will be charged if an air end exchange becomes unavailable or is destroyed.
Terms & Conditions
Progress Payments (Orders over $200,000 or Specialty Items)
Specialty orders (rotors, inlets, coolers, controls, motors) and orders exceeding $200,000 require progress payments:
- 25% due upon receipt of Purchase Order
- 25% due at shipment
- 50% due Net 30 days from invoice
⚠️ Payment Impact on Warranty
Past due payments will result in voided warranty.
Standard Payment Terms
All invoices are due Net 30 days from the date of invoice.
Shipping Terms
- Domestic Shipments
- FOB Shipping Point: A.C.E. transfers title of ownership to you upon shipment leaving our location. You assume risk and responsibility for the shipment.
- International Shipments
- Ex Works (EXW): You bear responsibility for shipping costs and take ownership upon shipment from A.C.E.'s location.
Consequential Damages Limitation
Under no circumstances shall A.C.E., its affiliates, suppliers, subcontractors, employees, or agents be liable for:
- Consequential, indirect, incidental, or special damages
- Loss of profit or revenue
- Loss of total or partial use of products or services
- Downtime costs or delay costs
- Customer claims for such damages
This applies even if A.C.E. has been advised of the possibility of such damages or if remedies provided herein fail of their essential purpose.
Purchase Order Acceptance
Legal Agreement
Issuance of a Purchase Order by a customer constitutes acceptance of A.C.E. Compressor Services' Terms, Conditions, and Warranty document.
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